Frequently Asked Questions
Frequently Asked Questions
Q: How can I subscribe to your newsletter for product updates?
A: To receive our weekly newsletter and stay informed about our latest collections, simply sign up on our website using the newsletter subscription form.
Q: What shipping options are available for my order?
A: During checkout, you'll see available shipping options based on your order's weight and shipping address. Each option will display estimated delivery times and prices.
Q: Do you ship to the European Union, and if so, how are orders shipped?
A: Yes, we ship to the EU using carriers such as UPS, FedEx, or USPS. The shipping method you receive depends on your selection at checkout, and we also offer other economical shipping options for your convenience.
Q: How are customs fees calculated, and will I be charged additional fees upon delivery?
A: Customs fees are determined by the import country based on package weight and dimensions. At checkout, we combine customs and duties charges to help avoid unexpected fees upon delivery. However, if you choose certain carriers like UPS, additional fees may apply at delivery.
Q: How long will it take for me to receive my order?
A: Orders are processed Monday through Friday during regular business hours. Shipping times vary based on the chosen method; some orders may ship within 4-7 working days if items are sourced from different warehouses. For more details, please review our Shipping Policy.
Q: Does EGY TURK ship internationally?
A: Yes, EGY TURK offers worldwide shipping via UPS, FedEx, or USPS. International shipping rates are calculated at checkout, and we provide various shipping options to suit your needs.
Q: What are the warehouse hours and location for EGY TURK?
A: Our office operates Monday through Friday from 9:00 AM to 6:00 PM EST. Specific warehouse locations will be used for order fulfillment based on product availability.
Q: What is the holiday and transit schedule of EGY TURK's warehouse?
A: Our warehouse follows the holiday and transit schedules of our shipping partners (UPS, FedEx, USPS). Orders will not be shipped on weekends or on certain holidays observed by these carriers.
Q: If I place an order over the weekend or after business hours, when will it be processed for shipment?
A: Orders placed during weekends or after business hours will be processed on the next business day during normal operating hours.
Q: If I place my order before 1:30 PM EST (Mon-Fri), when should it ship?
A: If your order is placed before 1:30 PM EST on a business day, it should ship the same day, subject to factors like high order volume, holidays, weather, or inventory checks. Some orders might still require 4-7 working days if items are sourced from different warehouses.
Q: What are the shipping rates at EGY TURK?
A: Shipping rates, options, and estimated delivery times will be displayed at checkout based on your location and the chosen shipping service. For orders outside the U.S., you can use our shipping rate estimator during checkout.
Q: Does EGY TURK offer expedited shipping?
A: Yes, expedited shipping options are available. These are subject to carrier practices (UPS, FedEx, USPS), and estimated costs and delivery times will be shown during checkout.
Q: Who is responsible for any import and clearance duties or brokerage fees for orders from EGY TURK?
A: Customers are responsible for any import duties, clearance fees, or brokerage fees associated with their orders. EGY TURK operates on a Delivered Duty Unpaid (DDU) basis.
Q: What happens if I refuse or fail to accept the shipped order?
A: Once your order is shipped, you are obligated to receive it. If the courier cannot deliver due to refusal, non-response, or other issues, the package will be returned to us. In such cases, you may be responsible for the return shipping charges (both ways) and any duties imposed, which will be deducted from your refund. To receive the goods, a new order must be placed.
Q: What happens if my package is returned due to insufficient or incorrect address information?
A: EGY TURK is not responsible for packages returned due to incorrect or incomplete address details. If a package is returned for this reason, additional shipping fees will be required for reshipment, payable before the order is resent.
Q: What happens if my items are delivered to an incorrect location because of address errors?
A: If items are delivered to the wrong location due to inaccurate address information, EGY TURK will not be held responsible. You will need to cover any additional shipping costs for resending the order. Please ensure your address is correct when placing your order.
Q: What is EGY TURK's cancellation policy?
A: You can cancel your order or an item before it is dispatched by contacting us at egyturk6@gmail.com within 8 hours of placing your order. If the order has already been processed or shipped, you must follow our return procedures to receive a full refund (excluding shipping costs).
Q: How long do I have to request a return at EGY TURK?
A: You have 14 days from the date you receive your item to request a return.
Q: What are the requirements to qualify for a return at EGY TURK?
A: To qualify for a return, the item must be in its original condition, unworn, with all tags attached, in the original packaging, and accompanied by a receipt or proof of purchase.
Q: How can I initiate a return at EGY TURK?
A: To start a return, please visit our returns portal at EGY TURK Returns Center and enter your order number and email address. Prior authorization is required before returning any items.
Q: Who is responsible for the cost of returning items to EGY TURK?
A: You are responsible for covering the cost of return shipping until the items reach us. We recommend using a trackable shipping method and insuring your parcel for the full value.
Q: How should I handle items when returning them to EGY TURK?
A: Please return items in their original condition—unworn, undamaged, with all original tags and packaging intact—within 14 days of receipt. Avoid using excessive force or applying perfumes/deodorants when trying on clothing, as these may render items ineligible for return.
Q: Can I exchange an item for store credit at EGY TURK?
A: Yes, you can request an exchange or store credit through our returns process by visiting EGY TURK Returns Center and following the instructions provided.
Q: Does EGY TURK refund shipping fees for returned items?
A: No, the original shipping fees are non-refundable. Additionally, if you use your preferred carrier for a return, you are responsible for the return shipping charges.
Q: How long does it take to process a return at EGY TURK?
A: Returns are processed in the order received and may take up to 7 working days (or longer during peak periods). If you have not received an update within 10 working days after delivery, please contact us at egyturk6@gmail.com.
Q: How will I receive my refund from EGY TURK?
A: Refunds will be credited to the original payment method. If the original card is expired or canceled, the refund will be transferred to the account linked to that card. Refund processing times depend on your bank and may take up to 10-14 days.
Q: What is the best way to contact customer service at EGY TURK?
A: For any inquiries, please email us at egyturk6@gmail.com or call/WhatsApp at +20 11 41785285.
Q: What is the deadline to cancel an EGY TURK order?
A: Cancellation requests must be submitted within 8 hours of placing your order.
Q: Can I return an item after the 14-day return period?
A: No, EGY TURK accepts returns only within 14 days of receiving the item.
Q: What should I do if I receive a damaged item from EGY TURK?
A: Please contact our customer service immediately at egyturk6@gmail.com to arrange for a return or exchange of the damaged item.
Q: Can I get a refund on shipping fees for a returned item?
A: No, shipping fees are non-refundable.
Q: What is the return address for EGY TURK?
A: Please use the following return address for all returns:
[Insert Return Address for EGY TURK]
(Be sure to update this with your actual return address.)
Q: Can I return an item to a physical EGY TURK store?
A: No, EGY TURK operates exclusively online, so all returns must be mailed to our return address.
Q: Does EGY TURK offer exchanges?
A: Yes, exchanges or store credits are available. Please initiate your request via our returns portal at EGY TURK Returns Center.
Q: How long does it take for a refund to appear in my bank account?
A: Depending on your bank’s policies, it may take up to 10-14 days for the refund to appear in your account.
This FAQ section is designed to address common inquiries and improve your customers’ experience with EGY TURK. For further details or updates, feel free to revise or expand upon these questions and answers as needed.